You can view the entire Community Client Rights Resource Manual here.
All grievances must be written, the grievance may be made verbally and the client advocate shall be responsible for preparing a written text of the grievance. The grievance must be dated and signed by the client or the person filing the grievance on behalf of the client and should include, if available, the date, approximate time, description of the incident and names of the individuals involved in the incident/situation being grieved. Grievances should be given to Bridgette Lewis, the Director who will serve as the client advocate. If the grievance is against the Director, Bridgette Lewis, the grievance may be sent directly to The ADAMHS Board of Cuyahoga County, contact information listed below. Any supervisor will assist you in filing a grievance upon your request and submitted Monday through Friday 8:00 a.m. to 5:00 p.m. All grievances, including a copy of the grievance, documentation reflecting the process used and resolution of the grievance and documentation will be within twenty (20) business days. Any extenuating circumstances indicating that the time period will need to extend the resolution of the grievance beyond twenty (20) business days will be documented in the grievance file along with written notification will be given to the client and kept on file for two years from the resolution of the grievance. Within three (3) business days of receiving the grievance, staff will provide each grievant with written acknowledgment. Clients no longer receiving services from Thrive Behavioral Health Center will receive acknowledgment via certified mail to the last known address. Acknowledgment includes but is not limited to:
- the date the grievance was received;
- summary of the grievance;
- overview of the grievance investigation process;
- timetable for completing the investigation and notification of the resolution;
- treatment provider contact information including name, address, and telephone number
At any time, clients or persons filing grievances on the client’s behalf have a right to file a grievance that includes, but is not limited to the following organizations:
The Ohio Department of Mental Health and Addiction Services
30 East Broad St., 8th Floor
Columbus, Ohio 43215-3430 877-275-6364
Disability Rights Ohio
50 W. Broad Street, Suite 1400
Columbus, Ohio 43215-5923
614-466-7264 or 1-800-282-9181
The ADAMHS Board of Cuyahoga County
2012 West 25th St, Cleveland, Ohio 44113.
216-241-3400 or visit their website at www.adamhscc.org
Office for Civil Rights
US Department of Health and Human Services
233 N. Michigan Ave., Suite 240
Chicago, IL 60601
800-368-1019
Client Rights
When you receive services from THRIVE Behavioral Health Center you have the right to:
- To be treated with consideration and respect for personal dignity, autonomy and privacy;
- To reasonable protection from physical, sexual emotional abuse and inhumane treatment;
- To receive services in the least restrictive, we can feasibly provide within the treatment plan;
- To participate in any appropriate and available agency service, regardless of refusal of one or more other services, treatment, or therapies, or regardless of relapse from earlier treatment in that or another service, unless there is a valid and specific necessity which precludes and/or requires the client’s participation in other services. This necessity shall be explained to the client and written in the client’s current treatment plan;
- To give informed consent to or to refuse any service, treatment or therapy, including medication absent and emergency;
- To participate in the development, review and revision of one’s own individualized treatment plan and receive a copy of it;
- To freedom from unnecessary or excessive medication and freedom from unnecessary restraint or seclusion, unless they’re at immediate risk of physical harm to self or others;
- To be informed and have the right to refuse any unusual or hazardous treatment procedures;
- To be advised of and the right to refuse observation by others and by techniques such as one-way vision mirrors, tape recorders, video recorders, television, movies, photographs or other audio and visual technology; This right does not prohibit Thrive Behavioral Health Center from using closed-circuit monitoring to observe common areas, which does not include bathrooms;
- To confidentiality of communications and all personally identifying information within the limitations and requirements for disclosure of various funding and/or certifying sources, state or federal statutes, unless the release of information is specifically authorized by the client, or court-appointed guardian of the person of an adult client in accordance with Rule 5122-1-04 of the Administrative Code;
- To have access to one’s own client record unless access to certain information is restricted for clear treatment reasons. If access is restricted, the treatment plan shall include the reason for the restriction, a goal to remove the restriction, and the treatment being offered to remove the restriction; To be informed in advance of reason(s) for the termination of services and to be provided with a referral to alternate resources, unless the service is unavailable or not necessary;
- To be informed in a reasonable amount of time in advance of the reason for terminating participation in a service, and to be provided a referral, unless the service is unavailable or not necessary;
- To receive an explanation of the reason(s) for denial of service;
- Not to be discriminated against for receiving services on the basis of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, HIV status, or in any manner prohibited by local, state, or federal laws;
- To know about the cost of services;
- To be verbally informed of all client rights, and to receive a written copy upon request;
- To exercise one’s on rights without reprisal, except that no right extends so far as to supersede health and safety considerations;
- To file a grievance in accordance with program procedures;
- To have oral and written instructions concerning the procedure for filing a grievance and assistance in filing a grievance if requested;
- To be informed of one’s own conditions;
- To consult with an independent treatment specialist or legal counsel at one’s own expense;
This is what we ask from you:
- Treat the staff and others at THRIVE Behavioral Health Center with courtesy and respect
- Let THRIVE Behavioral Health Center know 24 hours before if you cannot make an appointment.
Privacy Officer
The Privacy Officer for THRIVE Behavioral Health Center is the General Manager who can be contacted at the office number: 216-220-8774
29201 Aurora Rd,
Solon, OH 44139
1-800-577-2054
[email protected]
The client rights and grievance policy will be given to each client at admission, with documentation kept in the client’s record, and the policy will be posted at each program site in a place accessible to clients. All staff will receive and review a copy of the client rights and grievance policy and documentation of staff’s agreement to abide by the policy and procedure will be kept in their personnel files.